Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@daanimestore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@daanimestore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@daanimestore.com.

 

To start a return, you can contact us at contact@daanimestore.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@daanimestore.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@medicubeindia.com.

Return, Refund & Exchange Policy

At Medicube India, your satisfaction is our top priority. We take great care to ensure every product reaches you in perfect condition. However, if you need to return, exchange, or cancel your order, please review our policy below.

Return & Exchange Policy

We offer a 7-day return or exchange window, which means you have 7 days from the date of delivery to request a return or exchange.

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unopened, and in its original condition.

  • All seals, packaging, and labels must be intact.

  • You must have a valid receipt or proof of purchase.

Please Note:

  • For hygiene and safety reasons, opened or used cosmetic and skincare products cannot be returned or exchanged.

  • Sale items are not eligible for return, unless a wrong or damaged item was delivered.

  • If you receive a damaged, defective, or incorrect product, please contact us immediately with your order details and an image/video of the issue. Our team will review and assist you with a replacement or refund.

To initiate a return or exchange, please contact us at contact@daanimestore.com or call us at 8535022619.

Refund Process

Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.

  • If approved, prepaid order refunds will be processed to the original payment method within 7–10 business days.

  • For Cash on Delivery (COD) orders, please share your UPI ID or QR code for the refund. This may take up to 10 business days after approval.

  • Refund timelines may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval and you haven’t received it, please contact us at contact@daanimestore.com.

Cancellation Policy

  • Orders can be canceled before shipment for a full refund.

  • To cancel, contact us at contact@daanimestore.com or call 8535022619 as soon as possible.

  • Once an order has been shipped, it cannot be canceled, but you may initiate a return or exchange after delivery if eligible under this policy.

Need Help?

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us at:
📧 contact@daanimestore.com
📞 8535022619

We’re here to ensure you have a smooth and satisfying shopping experience with Anime Store