Data Deletion Policy (App)

Data Deletion Policy 

Last Updated: 20/07/2024

1. Identity Verification for Data Deletion Requests

To ensure the security and confidentiality of your personal information, we have established a rigorous process for verifying your identity before proceeding with data deletion requests. This process is designed to ensure that only authorized individuals can request the deletion of data, thereby protecting your personal information from unauthorized access.

When you submit a data deletion request, the first step is to verify your identity. We initiate this by sending a verification link to the email address associated with your account. You must click this link to confirm your request. If your account is protected by two-factor authentication (2FA), you will need to complete the 2FA process, which may involve entering a code sent to your phone or generated by an authentication app.

Additionally, you will need to log in to your account to submit the deletion request. This step verifies that the request is being made by the legitimate account holder. If your account has security questions set up, you will be prompted to answer them as part of the verification process. In some instances, we may request identification documents, such as a government-issued ID or passport, to further confirm your identity before processing the request. We may also contact you via your registered phone number to provide a verification code sent via SMS or voice call.

For requests that cannot be verified through these automated methods, our support team will manually verify your identity through direct communication, which may include a phone call or video chat. Additionally, we may review security logs and recent account activity to ensure the request's legitimacy. These measures are in place to protect your data and ensure that deletion requests are handled securely. For any questions or assistance with the verification process, please contact us at contact@daanimestore.com.

2. Ensuring the Legitimacy and Authorization of Data Deletion Requests

To ensure that data deletion requests are legitimate and authorized, we follow a detailed verification process. This begins with verifying that the request is being made from the registered email address or phone number associated with your account. This step confirms that the requestor is indeed the account holder.

After you submit a deletion request, we send a verification link to your registered email address. You must click this link to confirm your request. If your account uses two-factor authentication (2FA), you will need to complete this additional step to validate your identity. You will also be required to log in to your account to confirm the request. If you have set up security questions on your account, you will be prompted to answer these questions correctly.

In certain cases, we may ask for additional verification by requesting identification documents, such as an ID card or passport. For enhanced security, we might contact you via your registered phone number and ask you to provide a verification code sent to you through SMS or a phone call.

If automated methods do not suffice, our support team will manually review and verify the request through direct interaction, such as a phone call or video chat. We also examine security logs and account activity history to ensure that the request aligns with recent account actions. Once verified, we will proceed with the data deletion and track the status of your request. If you have any concerns or require clarification, please contact us at contact@daanimestore.com.

3. Types of Data Deleted Upon Request

Upon receiving a data deletion request, we ensure that all types of data associated with your account are removed. This includes:

Personal Information: We delete your personal details, such as your name, email address, phone number, and any other contact information provided during account creation or updates.

Address Information: Any addresses associated with your account, including shipping and billing addresses, will be removed.

Order History: All records of past orders, including details of purchases, product information, quantities, prices, and transaction dates, will be deleted.

Payment Data: Payment-related information will be removed, except for transaction details that are retained for legal and financial purposes.

Profile Information: Any additional information stored in your account profile, such as preferences, interests, or saved settings, will be deleted.

Login Credentials: Your login credentials, including usernames and passwords, will be removed from our secure storage.

Communication Records: All records of interactions with our support team, including emails and chat logs, will be deleted.

Marketing Preferences: Data related to your marketing preferences, such as your choices for receiving marketing communications and newsletters, will be removed.

Analytics Data: Information collected about your interactions with our app or website, such as browsing history and engagement metrics, will be deleted.

Saved Items: Any items or products you have saved for future reference will also be removed.

Please note that while we will delete all relevant data from our active systems, some information may be retained in our backup systems or for legal and compliance purposes for a specified period, in accordance with our privacy policy and applicable laws. For further clarification about the data being deleted, please contact us at contact@daanimestore.com.

 

4. Exceptions and Retained Data for Legal or Operational Reasons

While we strive to delete all personal data associated with your account upon request, there are specific exceptions where data may be retained for legal or operational reasons. These exceptions include:

Legal and Regulatory Compliance: Certain transaction data and payment information may be retained to comply with financial regulations, tax laws, and auditing requirements. This data is kept for the minimum duration required by law.

Operational and Backup Purposes: Data deleted from active systems may temporarily remain in backup copies for disaster recovery purposes. Backup data will be permanently removed in accordance with our backup retention policies.

Fraud Prevention: Data may be retained to prevent fraudulent activities and ensure the security of our systems. This includes retaining security logs and information related to fraud prevention.

Dispute Resolution: Data related to unresolved disputes or issues with your account, such as unpaid balances or unresolved claims, may be retained until these matters are resolved.

Service Delivery: Data necessary for the ongoing delivery of services or support may be retained until the service is fully concluded.

We are committed to securely storing and using any retained data only for the purposes described. For questions about retained data or specific concerns, please contact us at contact@daanimestore.com.

5. Process for Deleting User Data

Our data deletion process is designed to ensure secure and efficient removal of your data. Here’s a detailed overview:

Submission of Request: You initiate the deletion process by submitting a request through our Data Deletion Callback page or by contacting us at contact@daanimestore.com. We will send a confirmation to your registered email address.

Identity Verification: We begin by verifying your identity through a verification link sent to your email. You must click this link to confirm your deletion request. If applicable, complete the two-factor authentication process and log in to your account. We may also request additional identification documents or use other verification methods as needed.

Review of Request: Once your identity is verified, our team reviews the request to ensure that all necessary information is provided and that it is legitimate.

Deletion of Data: We proceed to delete your personal information from our active databases, including personal details, order history, communication records, and other relevant data. Profile information and account-related data are also removed.

Backup Systems: Data removal from backup systems follows a similar process. While we delete data from active systems, backup copies may temporarily retain some information. Data from backups will be permanently removed according to our retention policies.

Confirmation: After completing the deletion process, we send a confirmation email to notify you that your data has been successfully deleted. We also retain data required for legal compliance or operational needs as outlined in our privacy policy.

System Checks: We perform system checks to ensure that all data has been deleted according to our policies and that no residual data remains in active or backup systems.

For any questions or further assistance with the data deletion process, please contact us at contact@daanimestore.com.

6. Processing Time for Data Deletion Requests

We are committed to processing your data deletion request promptly. The typical timeframes are as follows:

Verification and Review: The identity verification and review of your request typically take [insert timeframe, e.g., "1-3 business days"] from the date we receive your request.

Active Systems Deletion: After verification, we aim to delete your personal information from our active systems within [insert timeframe, e.g., "7-14 business days"].

Backup Systems: Data removal from backup systems follows our retention policies and is generally completed within 30 days.

Confirmation: You will receive a confirmation email within 5 business days after the data has been removed from our systems.

Please note that the exact timeframe may vary depending on the complexity of the request and any additional verification steps required. For concerns about the status of your request, contact us at contact@daanimestore.com.

 

7. Confirmation of Data Deletion

Upon successful completion of your data deletion request, we will send a confirmation email detailing the deletion process. This email will include:

Confirmation Details: Information about the data that was deleted, including the date of completion and any relevant details about retained data, if applicable.

Final Checks: A summary of the checks performed to ensure that all requested data has been removed and no residual data remains.

If there are any issues or discrepancies with the deletion process, we will address them promptly and provide assistance to resolve the matter. For inquiries or concerns about the data deletion confirmation, contact us at contact@daanimestore.com.

8. Compliance with Data Protection Regulations

Our data deletion process complies with data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We adhere to the following practices:

GDPR Compliance: Under GDPR, we ensure that your personal data is deleted in accordance with your right to erasure, also known as the "right to be forgotten." We follow the principles of data protection and take all necessary steps to comply with GDPR requirements.

CCPA Compliance: Under CCPA, we provide you with the right to request the deletion of your personal information. Our process ensures that your request is handled according to CCPA regulations, including verifying your identity, processing the request within the required timeframe, and providing confirmation of deletion.

Additional Measures: We implement additional measures to ensure our data handling practices meet high standards of data protection and compliance with applicable laws. For questions about our compliance, contact us at contact@daanimestore.com.

9. Accessing Your Data Before Deletion

Before requesting data deletion, you have the right to access and review the information we hold about you. To request access:

Submit Request: Use our Data Deletion Callback page or contact us at contact@daanimestore.com to request access.

Identity Verification: We will verify your identity before processing your access request. This involves confirming that the request is made by the authorized account holder.

Review Data: Once verified, we will compile and provide a copy of the data associated with your account, including personal information, order history, communication records, and other relevant data.

Review and Discrepancies: Review the provided data for accuracy. If you find discrepancies or have concerns, let us know so we can address them before proceeding with the deletion request.

Proceed with Deletion: After reviewing the data, you can submit a deletion request through our Data Deletion Callback page or contact us directly.

For additional questions or assistance with accessing your data, contact us at contact@daanimestore.com.

10. Handling Data Deletion in Backup Systems

Data deletion in backup systems is crucial for complete data removal. Our process includes:

Active Systems Deletion: Once your data is removed from active systems, we begin the process of purging data from backup systems.

Backup Data Retention: Backup data retention is governed by our policies, which specify how long backup copies are kept before being permanently deleted.

Review and Monitoring: We regularly review and monitor backup data deletion to ensure compliance with our policies. Final checks confirm that all backup copies containing your data have been removed.

Confirmation: We will notify you via email once data deletion from backup systems is complete. If you have concerns about data in backup systems, contact us at contact@daanimestore.com.

11. Data Recovery After Deletion

To ensure that deleted data cannot be recovered:

Permanent Deletion: We follow strict procedures to permanently delete your data from both active and backup systems. Deleted data is no longer retrievable.

Backup Systems: Our backup systems are designed to ensure that once data is deleted, it cannot be accessed or restored. Backup data is purged according to our retention policies.

Industry Best Practices: We adhere to industry best practices for data deletion and take all necessary measures to ensure data security and finality of deletion.

If you have concerns about the recoverability of your data or the deletion process, contact us at contact@daanimestore.com.

12. Contact for Data Deletion Questions or Issues

For any questions or issues related to data deletion:

Email: Contact us at contact@daanimestore.com for inquiries about deletion requests, verification issues, or other concerns. We aim to respond promptly.

Phone Support: Call us at +91 85350 22619 for direct assistance. Our phone support is available from 11:00 AM to 06:00 PM, Monday through Friday

Online Support Form: Submit your request through our online support form at [support form link]. This form allows you to provide detailed information about your issue.

Physical Address: Correspondence can be sent to: 
MALLAH KA NAGLA PATLI, WALI GALI IMAM BARGAH, ALIGARH, ALIGARH, ALIGARH-202001, UTTAR PRADESH
Telephone Number: +91 85350 22619
GSTIN: 09AALCC8850G1Z9
Email: contact@daanimestore.com
Clearly mark any mailed requests with your contact information and request details.

13. Preferred Method of Contact

Email: For most data deletion inquiries, email is preferred. Contact us at contact@daanimestore.com for detailed communication and written records. We aim to respond within 2-3 business days.

Phone: For immediate assistance or if you prefer to speak directly, call us at +91 85350 22619 for direct assistance. Our phone support is available from 11:00 AM to 06:00 PM, Monday through Friday. 

Online Support Form: Use our online support form for general inquiries or to submit requests. This form helps us track and manage your inquiries efficiently.

14. Notification of Changes to Data Deletion Process or Policy

We are committed to keeping you informed about changes to our data deletion process or privacy policy:

Email Notifications: Significant updates will be communicated via email to your registered address.

Website Updates: We will update our Privacy Policy page on our website to reflect changes. You can review the updated policy at any time.

In-App Notifications: In-app notifications may be used to inform you of changes directly within our app, providing details and directing you to the Privacy Policy page.

Effective Date: Notifications will include the effective date of changes. For questions about updates, contact us at contact@daanimestore.com.

15. Anticipated Changes to Data Deletion Process or Policy

We monitor regulatory changes and industry standards to ensure our data deletion process remains compliant. Anticipated updates include:

Regulatory Changes: Updates based on changes in data protection laws and regulations.

User Feedback: Improvements based on user feedback and requests.

Policy Enhancements: Enhancements to data handling practices for better security and privacy.

We will provide updates through our Privacy Policy page and notify you via email for significant changes. For questions or concerns about upcoming changes, contact us at contact@daanimestore.com.